ROOT Consulting

Human-centric change. Rooted in what matters most.

Selected work

Case Studies

Practical transformation rooted in the needs of people and the organisations they make possible.

01St Christopher's Hospice logo

Hospice & palliative care charity

St Christopher's Hospice

“Before working with Root Consulting we had the willingness to push forward with AI but lacked clear direction. Now the path towards adoption of Copilot has never been clearer for us.”

Luke Whiteling — Head of Insight & Funding, and AI Working Group Lead

The challenge

St Christopher's wanted to explore how AI could support its people — but needed to do so in a way that stayed proportionate, responsible, and aligned to the needs of patients, families, volunteers, and staff.

What we did

  • Ran organisation-wide use case discovery and prioritisation across fundraising, communications, quality and compliance, clinical administration, and governance functions
  • Identified opportunities to reduce administrative burden and improve knowledge access
  • Built an AI adoption roadmap aligned to organisational priorities
  • Created an AI Playbook covering approved tools, responsible use, and governance
  • Delivered structured education to build leadership and staff confidence

The outcome

The organisation moved from cautious, ad hoc AI use to a governed, prioritised path forward — with confidence built across leadership and teams through a clear, human-centred approach.

02Impetus logo

Charity — youth outcomes and social mobility

Impetus

“For any organisation looking to adopt AI thoughtfully and responsibly, this kind of structured approach provides a valuable foundation.”

Becky Jones — Data and Digital Systems

The challenge

Impetus wanted to move beyond isolated pockets of AI experimentation towards a coordinated, sustainable approach across the organisation.

What we did

  • Developed a practical AI Playbook for everyday use
  • Established governance principles, guardrails, and responsible-use guidelines
  • Assessed current AI maturity, confidence, and adoption across teams
  • Identified opportunities across operations, fundraising, communications, and programme delivery
  • Built frameworks for future use-case prioritisation and measurement

The outcome

Impetus gained clarity, capability, and confidence to apply AI where it delivers genuine value — moving from individual experimentation to an organisation-wide, structured approach.